Job Description

Job Summary

We are seeking a friendly, organized, and customer-focused Salon Receptionist to manage front desk operations, greet clients, schedule appointments, and ensure a welcoming atmosphere. The ideal candidate has excellent communication skills, strong organizational abilities, and a passion for beauty and customer service.

Key Responsibilities

1️ Client Service:

• Greet clients warmly upon arrival
• Offer beverages and ensure client comfort
• Answer phone calls and respond to inquiries professionally
• Handle client concerns or complaints calmly and efficiently

2️ Appointment Management:

• Schedule, confirm, and reschedule appointments
• Manage walk-ins and waiting lists
• Send appointment reminders via phone, SMS, or email
• Coordinate schedules with stylists and technicians

3️ Billing & Payments:

• Process payments (cash, card, digital payments)
• Maintain accurate billing records
• Handle daily cash reconciliation
• Promote salon packages, memberships, and retail products

4️ Administrative Duties:

• Maintain client records and update contact information
• Monitor inventory of front desk supplies
• Keep reception area clean and organized
• Assist in marketing activities (social media posts, promotions)

Required Skills & Qualifications

• High school diploma or equivalent
• Previous receptionist or customer service experience (salon/spa experience preferred)
• Excellent communication and interpersonal skills
• Basic computer skills (POS systems, booking software)
• Strong organizational and multitasking abilities
• Professional appearance and positive attitude

Preferred Qualities

• Knowledge of beauty services and products
• Sales-oriented mindset
• Ability to work weekends and flexible hours
• Team player with a customer-first approach

Work Environment

• Fast-paced salon setting
• Interaction with clients, stylists, and management
• Standing for extended periods