Job Description

An exciting opportunity awaits both freshers and experienced individuals to join a leading MNC in Bangalore for the role of International Customer Support. The position involves providing voice support to customers and requires working from the office with the convenience of both side cab facilities.
 

Key Responsibilities:
 

• Utilize excellent English communication skills to address and resolve client issues over calls.
   
• Willingness to work in a 24*7 office environment.
   
• Demonstrate analytical problem-solving abilities to understand and resolve customer issues.
   
• Exhibit quick thinking and problem-solving skills to independently, thoroughly, and efficiently resolve customer issues.
   
• Proactively show respect for customer's time and manage time effectively to ensure all customer interactions add value.

• Respond to customer inquiries via phone, email, or chat regarding basic technical issues and general product usage.
   
• Make outbound calls to customers for feedback, follow-up, and resolution confirmation.
   
• Log and track support requests in the ticketing system and escalate complex issues to the dedicated team.
   
• Maintain accurate records of customer interactions and issues.
   
• Collaborate with internal teams to improve processes, documentation, and customer satisfaction.