Job Description

• Possessing excellent product knowledge to enhance customer service
• Supporting the customer through email and phone calls
• Generate Sales leads
• Overseeing the customer service process
• Planning & Training and standardization of service delivery
• Providing detailed information to customers.
• Maintaining record of each phone calls to future reference
• Offering exceptional customer service and satisfaction
• Taking feedback from the customers
• Identify and assess customer’s need to achieve satisfaction.
• Contributing the work to the Company’s knowledge base.
• Handle customer complaints, provide appropriate solutions and alternative with the time limits: follow up to ensure resolutions. 
• Adhering to the company’s rules and regulations.