Job Description

Job Description

We are looking for a L2 Backup & Storage Administrator who will be responsible for Managing the Mission critical infrastructure. Which includes implementation, manage and monitoring the infrastructure; also, to collaborate with other team members to develop automation strategies and deployment processes.

Key Responsibilities

·        Resolve or escalate level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketing

·        Perform provisioning, expansion, and decommissioning of customer backup and storage across single and multi-tenant arrays

·        Take ownership for handling and maintaining Backup & Data storage's process , including networks in an organization.

·        They do this by building strategies and planning and implementing solutions for storage and maintenance of data and backing it up off-premises.

·        Perform Data protection for the Infrastructure and application.

·        Ensure the Backup Success rate as per the monthly KPI.

·        Respond to requests for basic or procedural information

·        Perform basic hardware break fix

·        Troubleshoot monitoring alerts and create tickets accordingly

·        Act as an escalation point for techs inside and outside the team encouraging peers to participate in problem solving

·        Escalate support requests according to escalation procedures

·        Perform incident management identification, assist in managing and escalation

·        Ensure adherence to customer & SLA commitments

·        Manage personal ticket cue and monitor ticket response times and take appropriate actions to ensure team response time targets are met

·        Collaborate with Account Managers and Business Development Consultants to build strong customer relationships

·        Collaborate and share knowledge with other administrators on the support floor

·        Provide Fanatical Experience to customers in all the above

Skills

·        Knowledge of data backup and restoration methodologies using Networker

·        Knowledge of Dell EMC Storage Subsystems

·        Developing general understanding of databases including Microsoft SQL and MySQL

·        Developing knowledge and understanding of troubleshooting, testing, and performance tuning in Storage platforms

·        Developing knowledge of storage best practices for current VMware, Windows and Linux operation systems, File systems, SQL, MySQL, Oracle, and Exchange

·        Developing working knowledge of Networking, Fiber Channel concepts, and technologies

·        Basic understanding of patching - documents changes based on requests for change

·        Basic ability to apply change control procedures

·        Basic ability to perform cross platform troubleshooting tasks

·        Basic working knowledge of virtualization and/or cloud technologies e.g. VMWARE, Hyper-V, KVM and/or OpenStack

·        Requires broadened technical skills in analytical/ scientific methods or operational processes to perform a defined array of activities

·        Understands how the team integrates with others to accomplish the team objectives

·        Sound problem solving and troubleshooting skills